It is a universal belief in media negotiation that the other participant is, frankly, a bit stupid. The adversarial nature of so many negotiations leads to sales people assuming that agencies are blind to the true (brilliant) nature of the media they’re buying; and agencies’ assuming that sales people are all money grabbing liars who would sell their own mother for a few quid and a free jolly.
Having sat on both sides of the fence I now believe that most misunderstandings are due to context; exacerbated by the poor agency sod never having the time to truly get to know the media marketplace and enjoy the negotiation process. I’ve seen many buyers make bad choices and salespeople lose out because one or other of them doesn’t understand where the other, or the client is coming from, so I’ve attempted to dispel a few myths.
All this of course may be academic in a few years when all media is digitised and bought through Real Time Bidding, but in the meantime let’s all enjoy the process a bit more.
1) Don’t pile on the pressure.
I have heard media sales training sessions where the trainer has said, without irony, “If the client/agency is still saying no, they obviously still don’t have enough information.”. Quite apart from the potential damage that could result from harassing the media buyer until they are backed into a corner, the arrogance of this view appals me. There are definitely varying levels of knowledge amongst sales, agency and client staff; but there is always the possibility that these people have access to more/different information than you have, which may not be shareable and may in fact make their decision a stroke of genius. Either way, pressure sales techniques almost always backfire in business relationships where you hope or expect to speak to them again. I have seen media buyers refuse to pick up the phone to certain sales people as they’re actually quite scared of them, or advise their colleagues not to do business with them either due to their approach. Be gentle, and if necessary sacrifice the one sale for the longer term view.
2) Be generous with information
Having said all of the above, there will definitely be pieces of information to which you have access, that the media planner/buyer may not have seen or had the time to hunt out. Sharing things that make them understand your market/product better regularly – not just when you’re in the midst of a negotiation, is a great way to both be appreciated and to be seen as an expert. This applies even more to competitor information that their client may love to see. Any interesting snippets about other clients in the same sector where they’ve tried something and had a great success is always worth sharing (with as much proof of results as you can legally share), as this will almost always be shared directly with the client and get you further to the top of mind.
3) Answer the brief
I cannot name the number of times when I have shared a detailed brief with a short-list of media owners, with quite specific needs, only to be disappointed. In my experience the vast majority do not answer the actual brief, instead either sending a re-purposed sales PowerPoint with the client’s logo pasted in (and sometimes not editing the text to ensure that the rest of it doesn’t mention the previous client it was sent to); or maybe sending over a proposal which clearly misses the cost or performance criteria with a weak “Well if you pay peanuts, you get monkeys.” pitch, with no clear evidence of why the agency should risk their reputation on recommending this buy.
I cannot state too clearly – read the brief and answer the question, with just one sentence if necessary. If it is impossible to make the metrics/target work – say so, and say so early. This will save you both time and mean you get another crack at another campaign that may have different criteria, and a reputation for being honest, which is always a good thing in an incestuous industry.
4) Put your best foot forward – immediately.
Many times I have spoken to media buyers to tell them that they have not been chosen for a particular campaign, only for them to say “Oh, well if you’d told me, we could have matched those rates.” This is negotiation suicide. Basically the days of agencies having plenty of time to ring you back, negotiate rates gradually down and then eventually settle on something are well past. If you don’t put your “walk away” rates down at the very beginning (which other people will) you risk immediately being excluded, and by the time you speak to the buyer again the decision will already have been made and it’ll be too late for you to pull something out of the bag. Clearly going back with a very low rate every time isn’t healthy for your business, so the important part is packaging your rates correctly. By all means respond with a menu of options – one of which is rock bottom, but in offering these rates you are clear that the sacrifice will be in terms of the quality/data/visibility, and always have other options for the buyer to choose from. If they don’t see it, they can’t sell it to their client either. Tell them which is your favoured option, and why it is so much better for the client. Give it wings so that it’s hard for them to refuse. Even if the first client doesn’t like it or simply doesn’t have the budget, it may just get re-sent to their next client as an option.
5) Save the expenses for people you’re already doing business with
If you’re busy and stressed, the thought of having to make small talk with a random 23 year old who’ll try to sell to you for an hour and a half is not appealing. Even if it is at the poshest restaurant in town. Building business relationships absolutely makes sense, but save the jollies for after you’ve built a working relationship. The only time you should invite someone you don’t yet know is to something that’s useful to them and will make them better at their job – normally an educational seminar or large networking event with multiple people. One to one jollies are for the people who you are thanking or building something with, not a way in.